Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
When you interact with MaxonFuturon's technical support services, we collect various types of information to provide you with the best possible assistance. Understanding what we collect helps you make informed decisions about sharing your information with us.
Contact Information
Name, email address, phone number, and business address when you reach out for technical support or register for our services.
Technical Data
Device information, operating system details, browser type, IP address, and system configurations relevant to troubleshooting your technical issues.
Service Usage
Records of support requests, communication history, resolution times, and feedback about our technical support services.
Business Information
Company details, industry sector, and technical infrastructure information when relevant to providing enterprise-level support services.
We only collect information that's necessary for providing technical support services. You can always ask us what specific information we have about you and why we need it.
How We Use Your Information
Your information serves specific purposes in our technical support operations. We use collected data to diagnose technical problems, provide solutions, and improve our service quality over time.
Communication is a key part of our service. We use your contact information to respond to support requests, send updates about ongoing issues, and occasionally share important service announcements. You won't receive marketing emails unless you specifically opt in.
Technical data helps us understand your system environment and provide accurate solutions. This information also helps us identify common issues and develop better support resources for all our clients.
We analyze service usage patterns to improve response times and identify areas where we can enhance our support processes. This analysis is always done in a way that protects individual privacy.
Your Rights and Choices
Under Turkish data protection laws and international privacy standards, you have several important rights regarding your personal information. These rights ensure you maintain control over your data.
Access Your Data
Request a copy of all personal information we hold about you, including how we obtained it and how we've used it.
Correct Information
Update or correct any inaccurate or incomplete personal information in our records at any time.
Delete Your Data
Request deletion of your personal information when it's no longer necessary for providing our services.
Limit Processing
Restrict how we use your information in certain circumstances while maintaining essential service functionality.
Data Portability
Receive your personal information in a structured, commonly used format or transfer it to another service provider.
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and guide you through the process.
Data Security and Protection
Protecting your information is fundamental to our operations. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.
Encryption
All data transmissions use SSL/TLS encryption. Stored data is encrypted using industry-standard AES-256 algorithms.
Access Controls
Strict authentication protocols and role-based access ensure only authorized personnel can access your information.
Regular Monitoring
Continuous security monitoring and regular audits help us detect and respond to potential threats quickly.
Secure Storage
Data is stored in secure, geographically distributed data centers with physical and digital protection measures.
Our team receives regular security training, and we maintain incident response procedures to address any potential security issues promptly. While we implement strong security measures, we also recommend you use secure passwords and keep your contact information updated.
Data Sharing and Third Parties
We don't sell your personal information to anyone. Period. However, we may share limited information with trusted service providers who help us deliver technical support services to you.
Third-party service providers include cloud hosting companies, communication platforms, and specialized diagnostic tools. These partners are contractually required to protect your information and can only use it for the specific services they provide to us.
We may disclose information when required by Turkish law, court orders, or government regulations. In such cases, we'll notify you unless legally prohibited from doing so.
If MaxonFuturon is involved in a merger, acquisition, or sale of assets, we'll provide advance notice before your personal information becomes subject to a different privacy policy.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and legal obligations.
Support request records are typically retained for three years to help with follow-up issues and service improvement. Contact information is kept while you're an active client and for two years afterward unless you request earlier deletion.
Technical diagnostic data is usually deleted within one year unless it's needed for ongoing support or system improvement purposes. We automatically delete temporary system logs after 90 days.
You can request deletion of your information at any time. We'll honor these requests unless we have a legitimate legal or business need to retain specific data, which we'll explain to you.
Cookies and Tracking
Our website uses cookies to improve your experience and help us understand how our services are used. Essential cookies enable basic website functionality and secure communication with our support team.
Analytics cookies help us understand which support resources are most helpful and how we can improve our website. These cookies don't identify you personally but provide aggregate usage statistics.
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, but won't prevent you from accessing our core support services.
We don't use advertising cookies or tracking pixels for marketing purposes. Our focus is on providing technical support, not collecting information for promotional activities.
International Data Transfers
While MaxonFuturon operates primarily in Turkey, some of our service providers may process your information in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your data.
We only work with service providers in countries that provide adequate data protection or have implemented appropriate technical and organizational measures to safeguard your information.
For data transfers outside Turkey, we use standard contractual clauses approved by data protection authorities or other legally recognized transfer mechanisms to ensure your privacy rights are maintained.
Children's Privacy
Our technical support services are designed for businesses and adult users. We don't knowingly collect personal information from children under 18 years of age.
If we discover that we've inadvertently collected information from a child, we'll delete it promptly. Parents or guardians who believe we may have information about their child should contact us immediately.
Policy Updates
We may update this privacy policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent website notices.
Minor updates, such as contact information changes or clarifications, may be made without advance notice. We recommend reviewing this policy periodically to stay informed about how we protect your information.
The effective date at the top of this policy indicates when the current version was implemented. Previous versions are available upon request for your reference.